Refund policy

At Shivral, customer satisfaction is our top priority!
We offer a 10-day return and exchange policy to ensure you have a smooth and worry-free shopping experience.

 

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

Your item must be unused, unworn, unwashed, and in its original packaging with all tags intact.

You must provide a receipt or proof of purchase.

To start a return or exchange, contact us at info@shivral.com within 10 days of receiving your order.
Please note that returns must be sent to the address provided by our support team.
Items sent without prior approval will not be accepted.

 

Damages and Issues

Please check your order upon delivery and contact us immediately if:

The item is defective, damaged, or incorrect.
We’ll evaluate the issue and make it right as quickly as possible.

 

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Custom or personalized products

Undergarments or innerwear

Gift cards and sale items
Please contact us if you have any questions about your item’s eligibility.

 

Exchanges

Want a different size, color, or style?
Simply return your product, and once accepted, you can place a new order. This ensures faster processing.

 

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
Refunds will be transfer back to your account within 10 days.
If more than 15 business days have passed since approval, please contact us at info@shivral.com.

 

Shipping & Offers

✅ Free Shipping on all orders across India.
💰 Cash on Delivery Available

🎟️ Exclusive Coupon Offers

₹599 – Get 5% Off ₹999 – Get 7% Off ₹1599 – Get 10% Off ₹2999 – Get 15% Off

 

At Shivral, we make shopping easy, affordable, and stylish — because you deserve hassle-free fashion that fits your vibe.