Privacy policy
Last Updated: November 5, 2025
Welcome to Shivral — your trusted destination for modern fashion.
This Privacy Policy explains how Shivral (powered by Shopify) collects, uses, discloses, and safeguards your data when you visit our website or make a purchase from our store.
By using our website or any of our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect personal information that helps us provide, improve, and personalize your shopping experience. This may include:
Contact Details: Name, phone number, billing and shipping address, and email.
Payment Information: Credit/debit card details, transaction records, and billing data.
Account Information: Username, password, and preferences.
Order & Transaction Details: Items purchased, wishlisted, or returned.
Device & Usage Information: IP address, browser type, and how you interact with our site.
Communication Data: Messages or emails exchanged with our support team.
We do not collect or store sensitive financial information such as full card numbers. All payments are securely processed through Shopify’s encrypted payment system.
2. How We Collect Your Information
We may collect information in the following ways:
Directly from you – When you create an account, make a purchase, or contact us.
Automatically – Through cookies, analytics, and similar technologies.
From third parties – Such as payment processors or delivery partners.
3. How We Use Your Information
Your information is used to enhance your shopping experience and ensure smooth operations:
To process orders, payments, returns, and exchanges
To personalize your shopping experience and suggest products you’ll love
To send updates on orders, new arrivals, and special offers
To prevent fraud, ensure secure transactions, and improve site performance
To comply with legal obligations and respond to valid legal requests
4. Sharing & Disclosure of Data
We only share your information when necessary, including:
With Shopify (our platform provider) to power our online store.
With trusted service providers for shipping, payments, analytics, and marketing.
With law enforcement if required by legal authorities.
We never sell or rent your personal information to third parties.
5. Data Security & Retention
We implement strong encryption and security protocols to safeguard your personal data.
While no online transmission is 100% secure, we continuously monitor for potential risks.
Your information is retained only as long as necessary — to fulfill orders, comply with legal requirements, or maintain your account.
6. Your Rights
Access, correct, or delete your personal data
Opt out of marketing communications
Request data portability or restriction of processing
To exercise these rights, please contact us at info@shivral.com.
We may verify your identity before fulfilling requests for security reasons.
7. Cookies & Tracking
Our site uses cookies to improve user experience, store cart items, and analyze traffic.
You can manage or disable cookies in your browser settings, but some features may not function properly without them.
8. Third-Party Links
Our website may contain links to external sites.
Please review their privacy policies when visiting third-party sites.
9. Children’s Privacy
Shivral does not knowingly collect personal information from individuals under 18.
If you believe your child has shared data with us, please contact us immediately for deletion.
10. International Data Transfers
If you access our website outside India, please note that your information may be transferred and stored in countries with different data protection laws, including those operated by Shopify.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any revisions will be posted here with an updated “Last Updated” date.
12. Contact Us
For any questions, concerns, or privacy-related inquiries, please reach out to us:
Email: info@shivral.com📍 Address: FF-182, Gaur City Center, Sector-4, Greater Noida West, UP 201306, India
Phone: +91 9211870104
At Shivral, your trust matters most.
We are committed to protecting your data and delivering a safe, stylish, and seamless shopping experience every time you visit.